Terms of Service
In these general terms and conditions, the following definitions shall apply:
Robin Verheggen: the seller, based in the Netherlands
Customer: the natural or legal person who enters into an agreement with Robin Verheggen
Product: anything offered through robinverheggen.com, both physical prints and digital downloads
Digital download: a photo delivered to you as a file, without a physical medium
These general terms and conditions apply to all offers, orders and agreements between Robin Verheggen and the customer.
All offers on the website are without obligation
An agreement is established after confirmation of your order by Robin Verheggen
Obvious mistakes in prices or product information do not bind us
All prices are in euros and include shipping to the Netherlands, Belgium and Germany
No VAT is charged: Robin Verheggen sells as a private individual
The amount you see at checkout is the total. No shipping costs, surcharges or other fees are added
We reserve the right to adjust prices. An order that has been placed is always charged at the price shown on the website at that moment
Payment is made through the payment methods offered on the website
In case of non-payment, we reserve the right to cancel the order
Digital downloads
Available immediately after successful payment, through a link on your order page and in the confirmation email
The order page stays reachable for 30 days; within that period you can download each photo up to 5 times
Each download link is valid for 48 hours, after which the order page issues a fresh one
Keep the confirmation email: there are no accounts, so that link is your access to the order
If a download fails, or the period has passed, get in touch and we will sort it out
Prints
Delivery time: as stated on the website (average 7-14 working days)
Delivery takes place at the address you provide. We ship to the Netherlands, Belgium and Germany
The risk of damage or loss stays with us until the print reaches you. If a print arrives damaged, we replace it
Orders cannot be returned or cancelled. The statutory 14-day right of withdrawal does not apply here, because everything we sell falls under one of the exceptions in Article 6:230p of the Dutch Civil Code.
Digital downloads (Article 6:230p sub g)
Digital content not supplied on a physical medium is excluded from the right of withdrawal once delivery has begun with your express consent. By accepting these terms at checkout you:
expressly consent to the files being made available immediately after payment, and
acknowledge that you lose your right of withdrawal by doing so.
A downloaded file cannot be handed back: you keep the copy, refund or not. An order is therefore final once paid.
Prints (Article 6:230p sub f)
Every print is produced after you order it, in the size and material you chose. That makes it a product made to your specifications, which is likewise excluded from the right of withdrawal. There is no stock for a cancelled print to return to.
Check your order before you pay. Look carefully at the photo, and for a print at the size and material too. Not sure? Ask before ordering, we are happy to help.
None of this affects your right to a sound product. If a print arrives damaged or is produced incorrectly, or something is wrong with your download, we will put it right. See article 8.
We guarantee that products meet the agreement and reasonable requirements of usability
Report transit damage or a visible defect within 14 days of delivery at [email protected]
For defects that are not immediately visible: report within 2 months of discovery
Send a photo along with complaints about quality
For justified complaints, we will replace or credit the product
These periods do not limit your statutory rights. You remain entitled to a product that conforms to the agreement, also after they have passed
We are not liable for indirect damages
Our liability is limited to the amount of the order
We are not liable for delay or non-delivery due to force majeure
Copyright stays with Robin Verheggen. An order gives you a licence to use the photo, not a transfer of rights.
What you may do with a photo you bought
You get a non-exclusive, worldwide licence with no end date, for:
your own use, digital and in print
social media
your team's communications, such as a website, newsletter or press release
your sponsors' communications
Crediting the photographer is not required, but always appreciated.
What is not allowed
reselling or licensing the photo on, in any form: as a file, as a print, or as a right
offering the photo through stock agencies or similar platforms
passing the file to third parties so they can exploit it commercially themselves
In short: use the photo as often and as widely as you like, but do not sell it on.
Other content — photos and text on the website that you have not bought remain reserved. Reproducing those without permission is not allowed.
We handle your personal information with care. Please see our Privacy Policy.
Dutch law applies to all agreements
Disputes shall be submitted to the competent court in the Netherlands
We reserve the right to change these terms and conditions. You will always find the current version on this page.
Robin Verheggen E-mail: [email protected] Website: robinverheggen.com